Investor complaints

Definitions

Petition means a request, complaint or notification advising SAI Erste Asset Management S.A. (SAI Erste) of acts which, by their nature, may prejudice the rights and interests of the petitioner, which is executed in writing and lodged at the headquarters of SAI Erste or the offices of distributors, as appropriate, submitted by post, electronic mail or via online systems, whereby the petitioner or the legal representatives thereof acting solely on behalf of the petitioner, with no personal commercial interest, expresses dissatisfaction with regard to the services and investment business conducted SAI Erste, the management of CIUs or the information provided by the company following inquiries received from petitioners.

Petitioner means an individual or legal person who is a SAI Erste client/investor and lodges a petition concerning the services and investment business conducted pursuant to GEO 32/2012 and FSA Regulation no. 9/2014.

Petition resolved in favour of the petitioner means the petition pursuant to which remedial actions have been decided.

Petition resolved against the petitioner means the petition pursuant to which no actions have been decided.

General aspects

All petitions are treated equal and there are no restrictions concerning investors exercising their rights. The persons in charge will respond to each petition using plain and simple language.

On request or when lodging a petition, petitioners are entitled to receive information in writing on the company’s petition handling process.

Petitions Table

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