Information regarding investor complaints:
Erste Asset Management GmbH and ERSTE-SPARINVEST Kapitalanlagegesellschaft m.b.H. have introduced an internal process for the appropriate and prompt handling of investor complaints. For Funds of these Asset Managers, you can contact the following companies:
SAI Erste Asset Management SA Romania
Bucharest, Uruguay Street, District 1, Romania
T: +40 372 269 999
F: +40 372 870 995
It does not cost anything to lodge a complaint. Incoming complaints are handled immediately, and we try to find an adequate solution as quickly as possible. Every complaint and the necessary measures are documented and archived.
For Funds of these Asset Managers, Erste Asset Management GmbH and ERSTE-SPARINVEST Kapitalanlagegesellschaft m.b.H. have joined Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft (Joint Arbitration Board of the Austrian Credit Industry). You can address this ombudsman to settle disputes. For further information on Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft and its processes and procedures, please visit www.bankenschlichtung.at